Proud to announce our newest Delivery Center in South Africa.Why South Africa?
Outbound Call Center Specialist
For over two decades, Office Beacon has been the #1 virtual assistant provider for executives. We provide:
- World-class infrastructure and technology
- Absolute data protection and confidentiality
- Trained virtual staff
“Office Beacon helped to improve our bottom line with their better quality of people for lesser expense. Our business has been booming more than we can handle, Office Beacon helped us to deal with that growth in a much faster and more efficient way.”
We are not able to get more work done in a more cost effective way. They are incredibly valuable resources and besides just the cost savings, I save about 50% in time.
We saw Office Beacon as a potential solution Expert. We’ve been working with Office Beacon for a number of years now. We get a dedicated person on our business and that works incredibly well. But the really great thing is that they are dedicated to us.
Previous
Next
Immediate
40% Savings
Stay super competitive and boost your bottom line.
Trained
Remote Staff
We’ll get to work quickly with trained and experienced Remote staff.
We Handle All
The HR
We manage your reps, so that you can focus on growing your business.
We Work
24x7
No matter when you need us, we will be there for you.
Outsource Your Tasks to an Outbound Specialist
Outbound strategies not working out? Our virtual assistants can help you maximize your outbound sales efforts.
Outbound Collection Services
Our outbound specialists manage all activities related to collecting your debts in a timely
- Dispute Management
- Customer Tracking & Data Validation
- Early/Late Stage Debt Collection
Customer Survey
Our outbound specialists conduct customer pulse surveys to gauge their attitude towards your products/services.
- Measuring Client Satisfaction
- Investigating Customers’ Motivations
- Performing Market Research
Telemarketing
Office Beacon’s representatives focus on building rapport and promoting your products/services on customer calls.
- Answering Calls
- Measuring KPIs
- Handling Customer Issues
- Contacting Existing & Potential Customers
- Scheduling Appointments
Lead Generation
Office Beacon’s outbound specialists help you gain more web traffic and turn web visits into sales with tailored marketing strategies.
- Making Outgoing Calls
- Contacting Prospects to Qualify Leads
- Researching, Tracking, Maintaining and Updating Leads
- Researching and Maintaining Lead Generation Database
Information Verification
Our executives offer in-depth data verification. They maintain accuracy, completeness, and consistency in your customer data.
- Insurance Verification
- Employee Verification
- Third-Party Verification
- Customer Data Verification
Tele Sales Support
Our specialists use sales intelligence to devise strategic pitches. They help you get sales-ready customers and improve the closure ratio.
- Answering Customers’ Concerns
- Meeting Sales Quotas
- Generating Sales from Potential Customers
Appointment Scheduling
Boost productivity and enhance customer satisfaction with our dedicated appointment scheduling services.
- Organizing Workflow
- Scheduling Reminders
- Scheduling Meetings
- Managing Calendar
- Scheduling Appointments – Service of Sales call
B2B and B2C Cold Calling Support
Be it a business or a consumer, our experienced reps leave the best first impressions and build credibility on cold calls.
- Inbound Sales Support
- Lead Nurturing
- Sales Follow Ups
- Executing B2B/B2C Lead Generation Campaigns
- Executing B2B/B2C Lead Generation Campaigns
Effective Product/ Service Promotion
Office Beacon’s reps utilize unmatched promotional tools to expand your market reach and increase your loyal clientele.
- Researching Business Processes
- Offering Attractive Promotional Tools
- Identifying Customer Interests
Why Choose an Office Beacon Outbound Specialist?
Office Beacon Inbound Specialist
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No hassles related to onboarding or training.
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Pay only for projects/hours worked, with no employee benefits.
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Readily available backup resources at no additional cost.
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Complete data privacy through EY audits.
In-House Employee
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Additional resources needed for employee onboarding, and training.
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Regardless of workload, manage long-term payments and employee benefits.
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Scope of financial loss due to resource crunch and high turnover period.
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Managing security is very expensive.
Why Office Beacon’s Outbound Specialist?
Multilingual Call Center Reps
Our specialists are fluent in English, Spanish, Filipino, Mandarin, and Latin, which gives you a competitive edge.
02.
Reduced Staffing Costs
Avoid spending hefty amounts on in-house agents. We have decades of experience sourcing talented reps at an affordable price.
03.
24*7 Omnichannel Service
Our call center reps interact with customers via phone, email, and social media to ensure an immediate response.
04.
Complementary Premium Software
Our call center services come with free software that includes cloud-based platforms, VoIP, email, and webchat.
How We Work
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Analyze
We analyze your business goals and identify your staffing and software needs.
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Source
We source the perfect virtual assistant/s who can meet your specific requirements.
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Train and Monitor
Our team lead sets KPI expectations, trains and monitors your staff, and oversees your project.
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Provide Reports
We share weekly quality reports and bi-weekly feedback emails on your staff’s progress.
Other Call Center Specialists
Remote Staffing We Provide
Office Beacon has been sourcing talented virtual assistants for its clients since 2001.
We strive to help business owners lighten their operational workload so they can focus on scaling their businesses.
No job role is off-limits for us. Reach out to hire specialists like engineering estimators, medical billers, legal assistants, etc.
Build stronger sales pipelines with Office Beacon. Outsource prospect appointment setters, sales support reps, and call center specialists.
Our marketing experts streamline all your online marketing needs. Office Beacon SEO assistants help your technical leads with PPC management, SEO fixes, etc.
Hire our app developers to build your apps from concept to implementation. Office Beacon’s website developers help create websites that meet your technical and design needs.
Simplify your operations with Office Beacon. Outsource inventory management experts, order management specialists, graphic designers, and more.
Invest in premium graphics design experts for your print or digital publishing projects. We follow your branding guidelines to the tee and ensure to use the right font and optimize your images.
Office Beacon’s finance professionals create reports, process invoices, monitor cash flows, and manage and configure accounting software. They also handle various other clerical tasks.
Outbound Call Center Staffing FAQs
What is an outbound call center?
An outbound call center calls to prospective customers on behalf of a business or client. They focus on telemarketing, lead generation, sales, fundraising, etc.
Which is better inbound or outbound call center?
Both inbound and outbound call centers offer their advantages. An inbound call center addresses all queries initiated by the clients. While outbound call centers make outgoing calls, which is more profitable as it helps increase sales and build customer loyalty.
Choose Remote Staffing and Join Our Diverse Group of 4000+ Customers Today!
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