Why Office Beacon?
Rapid recruitment process
Weekly performance reporting
Absolute data protection
Proud to announce our newest Delivery Center in South Africa.Why South Africa?
Inbound Call Center Specialist
For over 23 years, Office Beacon has been the #1 remote staffing provider for executives and their businesses globally. We offer:
- World-class infrastructure, technology and security
- 24/7 Dependable customer care
- Trained virtual staff
“Office Beacon helped to improve our bottom line with their better quality of people for lesser expense. Our business has been booming more than we can handle, Office Beacon helped us to deal with that growth in a much faster and more efficient way.”
We are not able to get more work done in a more cost effective way. They are incredibly valuable resources and besides just the cost savings, I save about 50% in time.
We saw Office Beacon as a potential solution Expert. We’ve been working with Office Beacon for a number of years now. We get a dedicated person on our business and that works incredibly well. But the really great thing is that they are dedicated to us.
Previous
Next
Immediate
40% Savings
Stay super competitive and boost your bottom line.
Trained
Remote Staff
We’ll get to work quickly with trained and experienced Remote staff.
We Handle All
The HR
We manage your reps, so that you can focus on growing your business.
We Work
24x7
No matter when you need us, we will be there for you.
Outsource Your Tasks to an Inbound Specialist
Are you inundated with consumer inquiries? Our inbound specialists oversee all your incoming queries and enhance customer experience.
Customer Support
Customer questions and complaints can be promptly answered when you outsource them to us.
- Conflict Resolution
- Answer Phone Calls
- Respond To Customer Concerns
Help Desk
We help you reduce customer wait times. Our experts ensure prompt resolution for your customers.
- Technical Support
- Identify Problems
- Research Answers
Inquiry Handling
Customer inquiries can be overwhelming. Our experts handle customer queries and address concerns 24*7.
- Manage Customer Inquiries
- Answer Customer Inquiries
- Email Management
- Order Processing
- Multi-Language Customer Support
Toll-Free Services
Toll-free numbers can make you more accessible to customers. It also gives your company global accreditation.
- Customer Query Support
- Sales Support
- Email Management
- Appointment Setting
- Lead Generation
- Order Taking
- Post Sales Customer Support
Product Information Requests
Our professionals can handle any type of product information request and help you outshine competitors.
- Product-Related Inquiries
Technical Support
Office Beacon’s technical support staff ensures you resolve all technical queries accurately and on time.
- Troubleshooting Technical Issues
- Resolving Network Issues
- Providing Technical Support to Clients
Chatbot Based Solutions
Office Beacon’s chatbot support enhances your customer engagement whilst saving time and resources.
- Telegram Development Service
- Chatbot Facebook Messenger Integration
- Slack Bot Development Service
- Microsoft BOT Development Service
Email and Social Media Support
We offer end-to-end multi-channel support. Our agents are adept at resolving customer issues through email and social media.
- Building Email Lists
- Lead Generation
- Creating & Optimizing Emails for Conversions and Sales
- Building & Executing Social Media Strategy
- Creating Editorial Calendars
Quality Monitoring Services
We specialize in sourcing experienced call center reps. Each call is quality-checked to ensure that we meet premium quality standards.
- Identifying Customer Concerns
- Optimizing the Performance
- Capturing Data for Customer Satisfaction
Inbound Sales Service
Our inbound sales reps help you throughout the sales cycle. They handle strategy, enablement, CRM, sales coaching, and more.
- Making Sales Calls
- Answering Customers’ Queries
- Resolving Customer Concerns
Upselling & Crosselling Services
Our reps can persuade your clients to upgrade to a premium category. They also educate your customers about other relevant offerings.
- Analyzing Customer Data and Metrics
- Developing Upselling/Crosselling Campaigns
Why Choose an Office Beacon Inbound Specialist?
Office Beacon Inbound Specialist
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No hassles related to onboarding or training
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Pay simply for projects/hours worked, with no employee benefits.
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Readily available backup resources at no additional cost.
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Complete data privacy and security through EY audits, enforceable NDAs, etc.
In-House Employee
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Additional resources needed, for employee onboarding, and training.
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Regardless of workload, manage long-term payments and employee benefits.
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Scope of financial loss due to resource crunch and high turnover period.
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Exorbitant amounts spent on managing security threats.
How We Work
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Analyze
We analyze your business goals and identify your staffing and software needs.
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Source
We source the perfect virtual assistant/s who can meet your specific requirements.
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Train and Monitor
Our team lead sets KPI expectations, trains and monitors your staff, and oversees your project.
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Provide Reports
We share weekly quality reports and bi-weekly feedback emails on your staff’s progress.
Other Call Center Specialists
Remote Staffing We Provide
Office Beacon has been sourcing talented virtual assistants for its clients since 2001.
We strive to help business owners lighten their operational workload so they can focus on scaling their businesses.
No job role is off-limits for us. Reach out to hire specialists like engineering estimators, medical billers, legal assistants, etc.
Build stronger sales pipelines with Office Beacon. Outsource prospect appointment setters, sales support reps, and call center specialists.
Our marketing experts streamline all your online marketing needs. Office Beacon SEO assistants help your technical leads with PPC management, SEO fixes, etc.
Hire our app developers to build your apps from concept to implementation. Office Beacon’s website developers help create websites that meet your technical and design needs.
Simplify your operations with Office Beacon. Outsource inventory management experts, order management specialists, graphic designers, and more.
Invest in premium graphics design experts for your print or digital publishing projects. We follow your branding guidelines to the tee and ensure to use the right font and optimize your images.
Office Beacon’s finance professionals create reports, process invoices, monitor cash flows, and manage and configure accounting software. They also handle various other clerical tasks.
David Nicholson
CEO, Polyconcept North America
Melody Collet
VP Of Technology, Comda
Mitch Mounger
CEO, Sunrise Identity
(A Halo Branded Solutions Company)
Paul Bellantone
President, PPAI
Bill Korowitz
CEO, The Magnet Group
David Thompson
CEO, National Pen
(A VistaPrint Company)
Chris Jackson
VP of Supply Chain, SpinMaster
Eddie Blau
CEO & President, Innovation Line
Wendy Barlin, CPA
CEO, Barlin & Associates
Riad Nizam
President, Master Electronics
Abid Sattani
Elite Health Services
R.J. Radobenko
President at Global Roofing Group
Simon Kaye
Jaguar Freight
Devin Piscitelli
President, AAkron Line
Sean Taba
CEO at Best Contracting
Inbound Call Center Staffing FAQs
What is an inbound call center?
An inbound call center like Office Beacon handles all incoming customer queries. Our dedicated inbound customer service reps monitor and address all customer queries.
What services does an inbound call center have?
An inbound call center offers customer support, a help desk, and inquiry handling. They also provide call answering, toll-free services, technical support, and more.
What is an inbound calling process?
In an inbound process, a customer initiates a call or a query. Hence inbound customer care reps only answer incoming calls or address incoming concerns. It does not involve any outbound services.
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