Proud to announce our newest Delivery Center in South Africa.Why South Africa?
Back Office Specialist
For over 23 years, Office Beacon has been the #1 remote staffing provider for executives and their businesses globally. We offer:
- World-class infrastructure, technology and security
- 24/7 Dependable customer care
- Trained virtual staff
“Office Beacon helped to improve our bottom line with their better quality of people for lesser expense. Our business has been booming more than we can handle, Office Beacon helped us to deal with that growth in a much faster and more efficient way.”
We are not able to get more work done in a more cost effective way. They are incredibly valuable resources and besides just the cost savings, I save about 50% in time.
We saw Office Beacon as a potential solution Expert. We’ve been working with Office Beacon
for a number of years now. We get a dedicated person on our business and that works incredibly well.
But the really great thing is that they are dedicated to us.
Previous
Next
Immediate
40% Savings
Stay super competitive and boost your bottom line.
Trained
Remote Staff
We’ll get to work quickly with trained and experienced Remote staff.
We Handle All
The HR
We manage your reps, so that you can focus on growing your business.
We Work
24x7
No matter when you need us, we will be there for you.
Delegate Your Tasks to a Back Office Specialist
Appointment Services
Our back-office reps help you stay on top of your business meetings, industry events, job interviews, and other key priorities.
Billing and Payment Services
Office Beacon’s reps track your due dates and remove the unnecessary hassles of processing payments in time.
Contact Center Services
Leverage 24*7 technical support by outsourcing your contact center to Office Beacon’s back office specialists.
Business Support Services
Our professionals offer business support services that boost business growth, like payroll processing, bookkeeping, and data entry.
Virtual Assistant Services
Access premium virtual assistant with Office Beacon. From scheduling meetings to social media and even marketing tasks, they do it all.
CCTV Monitoring Services
Outsourcing CCTV monitoring services to us minimizes theft in your business and secures all your assets.
Text Monitoring Services
Have all your company’s text and chat messages monitored by an Office Beacon professional and significantly improve your customers’ satisfaction.
Audio and Video Monitoring Services
Keep your digital assets safe with our audio and video monitoring team. They are always alert and precise in reporting errors and threats.
Disaster Recovery Services
Office Beacon’s back office specialists ensure that your business continues running even after an unforeseen disaster.
Toll-Free Customer Services
Retain your customers with our Toll-Free customer support services and upsell and cross-sell to them anytime.
Internet Research Services
Contact Office Beacon to avail premium research services. Our agents conduct in-depth internet research, capture and analyze data, and present accurate facts.
Why Outsource Back Office Staffing to Office Beacon?
Enhanced Productivity
Our back-office professionals have years of experience which guarantees exceptional support and increased productivity.
02.
Reduced Staffing Costs
Avoid spending hefty amounts for back office agents. We have years of experience in sourcing highly-trained professionals at an affordable price.
03.
24*7 Omnichannel Support
Office Beacon’s call center reps interact with customers via phone, email, and social media to ensure an immediate response.
04.
Complementary Premium Software
Office Beacon’s call center services come with free software that includes cloud-based platforms, VoIP, email, and webchat.
How We Work
Analyze
We analyze your business goals and identify your staffing and software needs.
Source
We source the perfect virtual assistant/s who can meet your specific requirements.
Train and Monitor
Our team lead sets KPI expectations, trains and monitors your staff, and oversees your project.
Provide Reports
We share weekly quality reports and bi-weekly feedback emails on your staff’s progress.
Other Call Center Specialists
Remote Staffing We Provide
Office Beacon has been sourcing talented virtual assistants for its clients since 2001.
We strive to help business owners lighten their operational workload so they can focus
on scaling their businesses.
No job role is off-limits for us. Reach out to hire specialists like
engineering estimators, medical billers, legal assistants, etc.
Build stronger sales pipelines with Office Beacon. Outsource prospect
appointment setters, sales support reps, and call center specialists.
Our marketing experts streamline all your online marketing needs.
Office Beacon SEO assistants help your technical leads with PPC management, SEO fixes, etc.
Hire our app developers to build your apps from concept to implementation.
Office Beacon’s website developers help create websites that meet your technical and design needs.
Simplify your operations with Office Beacon. Outsource inventory management experts,
order management specialists, graphic designers, and more.
Invest in premium graphics design experts for your print or digital publishing projects. We follow your branding guidelines to the tee and ensure to use the right font and optimize your images.
Office Beacon’s finance professionals create reports, process invoices, monitor cash flows, and manage and configure accounting software. They also handle various other clerical tasks.
Why Office Beacon?
Rapid recruitment process
Weekly performance reporting
Absolute data protection
David Nicholson
CEO, Polyconcept North America
Melody Collet
VP Of Technology, Comda
Mitch Mounger
CEO, Sunrise Identity
(A Halo Branded Solutions Company)
Paul Bellantone
President, PPAI
Bill Korowitz
CEO, The Magnet Group
David Thompson
CEO, National Pen
(A VistaPrint Company)
Chris Jackson
VP of Supply Chain, SpinMaster
Eddie Blau
CEO & President, Innovation Line
Wendy Barlin, CPA
CEO, Barlin & Associates
Riad Nizam
President, Master Electronics
Abid Sattani
Elite Health Services
R.J. Radobenko
President at Global Roofing Group
Simon Kaye
Jaguar Freight
Devin Piscitelli
President, AAkron Line
Sean Taba
CEO at Best Contracting
Back Office Staffing FAQs
What is back office support?
Back office support is a generic term for office solutions that aren’t customer-facing. Yet, they are the backbone of a thriving business. You can use back office support to streamline and improve customer service.
Are call center and back office the same thing?
Back office services fall under the umbrella of call centers. Back office support reps are the non-customer facing segment of call centers like administration and support personnel.
What are examples of back office?
Examples of back office services include scheduling appointments, IT support, billing and payment, and contact center services.
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