Proud to announce our newest Delivery Center in South Africa.Why South Africa?

Call Center Specialists

For over two decades, Office Beacon has been the #1 virtual staffing provider for executives. We provide:

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Outsource Your Tasks to a Call Center Specialist

Do you find it difficult to handle customer concerns? Let our call center specialist resolve all your customer inquiries for you.

Inbound Specialist

Get best-in-class inbound call center support from experts with extensive experience.

  • Customer support
  • Inquiry handling
  • Toll-free services
  • Technical support
  • Help desk
  • Call answering
  • Product information requests
  • Chatbot based solutions
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Outbound Specialist

Leverage our outbound call center reps to help you expand your business effortlessly.

  • Appointment scheduling
  • Lead generation
  • Telemarketing
  • Information verification
  • Customer survey
  • Third-party verification
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Back Office Specialist

Our back-office specialist can boost your productivity and enhance collaboration among all departments.

  • Appointment services
  • Contact center services
  • Billing and payment services
  • Business support services
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Answering Specialist

By hiring Office Beacon’s answering specialists, you pay only for the minutes used and reduce call abandonment rates.

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Office Beacon’s Call Center Staffing Guide

Learn how Office Beacon’s virtual assistants deliver unmatched customer service. What this guide offers:

  • A peek into our technical deployment framework
  • Our omnichannel call center tools
  • What makes us different
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Why Choose an Office Beacon Call Center Specialist?

Office Beacon Executive Virtual Assistant

  • No overhead costs are involved in hiring and training.
  • No costs associated with infrastructure
  • 24/7 multichannel customer support.
  • Complete data privacy and security through EY audits, enforceable NDAs, etc.

In-House Employee

  • Employee onboarding and training cause high overhead costs.
  • Ongoing costs on office upkeep
  • Fixed work hours restrict customer support.
  • Managing security is expensive.

Why Outsource Call Center Services to Office Beacon?

01.

Dedicated Support for Each Customer

We direct your customer calls to the same agent on every call, giving them the benefit of exclusive and swift support.

02.

Multilingual Call Center Reps

Our specialists are fluent in English, Spanish, Filipino, Mandarin, and Latin, which gives you a competitive edge.

03.

24*7 Omnichannel Service

OB call center reps interact with customers via phone, email, and social media to ensure an immediate response.

04.

Complementary Premium-Grade

Our call center services come with free software that includes cloud-based platforms, VoIP, email, and webchat.
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How We Work

Analyze

We analyze your business goals and identify your staffing and software needs.

Source

We source the perfect virtual assistant/s who can meet your specific requirements.

Train and Monitor

Our team lead sets KPI expectations, trains and monitors your staff, and oversees your project.

Provide Reports

We share weekly quality reports and bi-weekly feedback emails on your staff’s progress.
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Remote Staffing We Provide

Office Beacon has been sourcing talented virtual assistants for its clients since 2001. We strive to help business owners lighten their operational workload so they can focus on scaling their businesses.
No job role is off-limits for us. Reach out to hire specialists like engineering estimators, medical billers, legal assistants, etc. Learn More
Build stronger sales pipelines with Office Beacon. Outsource prospect appointment setters, sales support reps, and call center specialists. Learn More
Our marketing experts streamline all your online marketing needs. Office Beacon SEO assistants help your technical leads with PPC management, SEO fixes, etc. Learn More
Hire our app developers to build your apps from concept to implementation. Office Beacon’s website developers help create websites that meet your technical and design needs. Learn More
Simplify your operations with Office Beacon. Outsource inventory management experts, order management specialists, graphic designers, and more. Learn More
Invest in premium graphics design experts for your print or digital publishing projects. We follow your branding guidelines to the tee and ensure to use the right font and optimize your images. Learn More
Office Beacon’s finance professionals create reports, process invoices, monitor cash flows, and manage and configure accounting software. They also handle various other clerical tasks. Learn More

Why Office Beacon?

Rapid recruitment process
Weekly performance reporting
Absolute data protection
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Take a Listen to Our Customers

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Office Beacon provides the full spectrum of services.  As I think about our growth, that partnership has been a very important part of it. Our industry is complex, and our ability to grow quickly is depending on partners like Office Beacon.

David Nicholson

CEO, Polyconcept North America

Melody Collet

VP Of Technology, Comda

Office Beacon has had an immediate and positive impact on our bottom line.  Being up in Seattle, it’s difficult to find the resources you need when you need it.   With Office Beacon we found a group of great employees who could work for us right away and at a very cost effective rate.

Mitch Mounger

CEO, Sunrise Identity
(A Halo Branded Solutions Company)

Paul Bellantone

President, PPAI

I wish it was only me using Office Beacon and not my competitors.  We bought six companies and each company we buy we have integrated Office Beacon into them.

Bill Korowitz

CEO, The Magnet Group

David Thompson

CEO, National Pen
(A VistaPrint Company)

I think the simplest way to put it is that Office Beacon has a ‘can do’ attitude.  I’ve yet to present something to Office Beacon that they couldn’t do or figure out.  We’ve grown our business significantly and have acquired six companies.  Office Beacon supports and interacts with all parts of our supply chain.

Chris Jackson

VP of Supply Chain, SpinMaster

Eddie Blau

CEO & President, Innovation Line

We are not able to get more work done in a more cost effective way.  They are incredibly valuable resources and besides just the cost savings, I save about 50% in time.

Wendy Barlin, CPA

CEO, Barlin & Associates

Riad Nizam

President, Master Electronics

Office Beacon has really enabled us to grow faster by hiring double the talent for a single local resource cost and having multiple eyes for that solution has made us grow faster due to the increased quality and faster turn times. I foresee our relationship with OfficeBeacon the last thing a very long time and I would definitely recommend them to any health care organization...

Abid Sattani

Elite Health Services

R.J. Radobenko

President at Global Roofing Group

We saw Office Beacon as a potential solution Expert. We’ve been working with Office Beacon for a number of years now. We get a dedicated person on our business and that works incredibly well. But the really great thing is that they are dedicated to us.

Simon Kaye

Jaguar Freight

Devin Piscitelli

President, AAkron Line

Office Beacon's remote staff work with engineering companies to significantly improve their bottom lines, gain access to technical staff and ramp up operations. With our business growing exponentially,

Sean Taba

CEO at Best Contracting

Call Center Services FAQs

An outsourced call center is your virtual staffing partner that takes care of all your customer service and support needs. Outsourcing to a company like Office Beacon eliminates the stress of hiring, managing, and tracking the performance of your call center staff.
Hiring in-house call center representatives cost businesses millions of dollars every year. By outsourcing such essential services to a virtual staffing partner like Office Beacon, your customer requests and queries are taken care of professionally and at an affordable price.
Call centers are generally divided into three types- Inbound call center, Outbound call center, and Back office support.

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